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Leadership for great customer service satisfied patients, satisfied employees Thom A. Mayer, Robert J. Cates.

By: Contributor(s): Material type: TextTextSeries: Management series (Ann Arbor, Mich.)Publication details: Chicago, IL Health Administration Press 2004.Description: xxi, 120 p. ill. 23 cmISBN:
  • 1567932282 (alk. paper)
  • 9781567932287 (alk. paper)
Subject(s): DDC classification:
  • 362.11/068/8 22
LOC classification:
  • R727.3 .M385 2004
NLM classification:
  • 2005 A-922
  • W 85
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Main library Nursing Buliding R727.3 .M385 2004 (Browse shelf(Opens below)) Not For Loan N4203

Includes bibliographical references (p. 115-117).

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