Leadership for great customer service (Record no. 1116)

MARC details
000 -LEADER
fixed length control field 01486cam a22004454a 4500
001 - CONTROL NUMBER
control field 10769
003 - CONTROL NUMBER IDENTIFIER
control field MACHS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210413150537.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040427s2004 ilua b 000 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2004049129
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 101238894
Source DNLM
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1567932282 (alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781567932287 (alk. paper)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)55105413
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency VET
-- NLM
-- BAKER
-- BTCTA
-- YDXCP
-- VYD
042 ## - AUTHENTICATION CODE
Authentication code pcc
049 ## - LOCAL HOLDINGS (OCLC)
Holding library GFH
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number R727.3
Item number .M385 2004
060 00 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER
Classification number 2005 A-922
060 10 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER
Classification number W 85
Item number M469L 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 362.11/068/8
Edition number 22
099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC)
Classification number W
-- 85
-- M469L
-- 2004
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Mayer, Thom A.
245 10 - TITLE STATEMENT
Title Leadership for great customer service
Remainder of title satisfied patients, satisfied employees
Statement of responsibility, etc. Thom A. Mayer, Robert J. Cates.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Chicago, IL
Name of publisher, distributor, etc. Health Administration Press
Date of publication, distribution, etc. 2004.
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 120 p.
Other physical details ill.
Dimensions 23 cm.
490 1# - SERIES STATEMENT
Series statement ACHE management series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 115-117).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Patient satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Medical personnel and patient.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Medical care
General subdivision Quality control.
650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Patient Satisfaction.
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Health Services Administration.
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Leadership.
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Professional-Patient Relations.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Cates, Robert J.
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Management series (Ann Arbor, Mich.)
852 ## - LOCATION
Former shelving location 2010-02-23
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Bill Date Koha item type
    Library of Congress Classification   Not For Loan Main library Nursing Buliding Main library Nursing Buliding 15/07/2018   R727.3 .M385 2004 N4203 15/07/2018 15/07/2018 Books
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