MARC details
000 -LEADER |
fixed length control field |
01486cam a22004454a 4500 |
001 - CONTROL NUMBER |
control field |
10769 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
MACHS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20210413150537.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
040427s2004 ilua b 000 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2004049129 |
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
Record control number |
101238894 |
Source |
DNLM |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1567932282 (alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781567932287 (alk. paper) |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)55105413 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
VET |
-- |
NLM |
-- |
BAKER |
-- |
BTCTA |
-- |
YDXCP |
-- |
VYD |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
049 ## - LOCAL HOLDINGS (OCLC) |
Holding library |
GFH |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
R727.3 |
Item number |
.M385 2004 |
060 00 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER |
Classification number |
2005 A-922 |
060 10 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER |
Classification number |
W 85 |
Item number |
M469L 2004 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
362.11/068/8 |
Edition number |
22 |
099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) |
Classification number |
W |
-- |
85 |
-- |
M469L |
-- |
2004 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Mayer, Thom A. |
245 10 - TITLE STATEMENT |
Title |
Leadership for great customer service |
Remainder of title |
satisfied patients, satisfied employees |
Statement of responsibility, etc. |
Thom A. Mayer, Robert J. Cates. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc. |
Chicago, IL |
Name of publisher, distributor, etc. |
Health Administration Press |
Date of publication, distribution, etc. |
2004. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xxi, 120 p. |
Other physical details |
ill. |
Dimensions |
23 cm. |
490 1# - SERIES STATEMENT |
Series statement |
ACHE management series |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (p. 115-117). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Patient satisfaction. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Medical personnel and patient. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Medical care |
General subdivision |
Quality control. |
650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Patient Satisfaction. |
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Health Services Administration. |
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Leadership. |
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Professional-Patient Relations. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Cates, Robert J. |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
Uniform title |
Management series (Ann Arbor, Mich.) |
852 ## - LOCATION |
Former shelving location |
2010-02-23 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Library of Congress Classification |
Koha item type |
Books |