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Leadership for great customer service satisfied patients, satisfied employees

Mayer, Thom A.

Leadership for great customer service satisfied patients, satisfied employees Thom A. Mayer, Robert J. Cates. - Chicago, IL Health Administration Press 2004. - xxi, 120 p. ill. 23 cm. - ACHE management series . - Management series (Ann Arbor, Mich.) .

Includes bibliographical references (p. 115-117).

ISBN: 1567932282 (alk. paper) 9781567932287 (alk. paper)

LCCN: 2004049129

Nat. Bib. Agency Control No.: 101238894 DNLM

Subjects--Topical Terms:
Patient satisfaction.
Medical personnel and patient.
Medical care--Quality control.
Patient Satisfaction.
Health Services Administration.
Leadership.
Professional-Patient Relations.

LC Class. No.: R727.3 / .M385 2004

Dewey Class. No.: 362.11/068/8

National Library of Medicine Call No.: 2005 A-922 W 85 / M469L 2004

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