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1.
Physician-patient relations : a guide to improving satisfaction / Henrie Moise. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago, Ill. : American Medical Association, c1999
Availability: No items available.

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2.
Leadership for great customer service satisfied patients, satisfied employees Thom A. Mayer, Robert J. Cates. by Series: Management series (Ann Arbor, Mich.)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago, IL Health Administration Press 2004
Availability: Items available for reference: Main library Nursing Buliding: Not For Loan (1)Call number: R727.3 .M385 2004.

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3.
Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way [electronic resource] / James Merlino. by Series: McGraw-Hill's AccessMedicine
Edition: 1st edition.
Material type: Text Text; Format: electronic available online remote
Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2015
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