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	1.	Leadership for great customer service satisfied patients, satisfied employees Thom A. Mayer, Robert J. Cates. by Mayer, Thom A Cates, Robert J Series: Management series (Ann Arbor, Mich.) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, IL Health Administration Press 2004 Availability: Items available for reference: Main library Nursing Buliding: Not For Loan (1)Call number: R727.3 .M385 2004. Add to cart (remove)
	2.	The law of healthcare administration / J. Stuart Showalter. by Showalter, J. Stuart Showalter, J. Stuart. Southwick's the law of healthcare administration Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Chicago, IL : Health Administration Press, c2004 Availability: Items available for loan: Main library Nursing Buliding (1)Call number: KF3825 .S65 2004. Place hold Add to cart (remove)

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