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The improvement guide a practical approach to enhancing organizational performance Gerald J. Langley ... [et al.].

Contributor(s): Material type: TextTextPublication details: San Francisco Jossey-Bass c2009.Edition: 2nd edDescription: xxi, 490 p. ill. 25 cmISBN:
  • 9780470192412
  • 0470192410
Subject(s): LOC classification:
  • HD58.9 .I467 2009
Online resources:
Contents:
Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability.
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Includes bibliographical references (p. 465-477) and index.

Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability.

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