The Exchange Strategy for Managing Conflict in Health Care : (Record no. 1461)

MARC details
000 -LEADER
fixed length control field 03752nam a2200565 a 4500
001 - CONTROL NUMBER
control field scn00310235
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210413150550.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
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007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
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008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180404s2013||||nyu|||||s|||||||||||eng||
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2012034078
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071801966 (print)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071801960 (print)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071801973 (e-ISBN)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071801979 (e-ISBN)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)793223413
060 00 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER
Classification number 2013 A-835
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number RA971.35
060 10 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER
Classification number W 80
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 362.1068/4
Edition number 23
245 04 - TITLE STATEMENT
Title The Exchange Strategy for Managing Conflict in Health Care :
Remainder of title How to Defuse Emotions and Create Solutions When the Stakes Are High
Medium [electronic resource] /
Statement of responsibility, etc. Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
250 ## - EDITION STATEMENT
Edition statement 1st edition.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New York, N.Y. :
Name of publisher, distributor, etc. McGraw-Hill Education LLC.,
Date of publication, distribution, etc. c2013.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resources (xvi, 185 pages) :
Other physical details illustrations, figures, tables.
490 1# - SERIES STATEMENT
Series statement McGraw-Hill's AccessMedicine
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and indexes.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert.
520 3# - SUMMARY, ETC.
Summary, etc. Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE
Additional physical form available note Also issued in Online and PDF version.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on cover image and table of contents, viewed on Apr. 04, 2018.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Conflict (Psychology).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Conflict management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Health facilities
General subdivision Personnel management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Health Facility Administration
General subdivision methods.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Negotiating
General subdivision methods.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Personnel Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Conflict (Psychology)
650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication.
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Conflict (Psychology)
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Health Facility Administration/methods.
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Negotiating/methods.
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Personnel Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Dinkin, Steven,
Relator term ed.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Filner, Barbara,
Relator term ed.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Maxwell, Lisa,
Relator term ed.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Online version:
Title The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High.
Edition First edition.
Place, publisher, and date of publication New York, N.Y. : McGraw-Hill Education LLC.,
Qualifying information 2013.
International Standard Book Number 9780071801973.
Record control number (OCoLC)837732269
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title McGraw-Hill's AccessMedicine.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://accessmedicine.mhmedical.com/book.aspx?bookid=2314">http://accessmedicine.mhmedical.com/book.aspx?bookid=2314</a>

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