The Exchange Strategy for Managing Conflict in Health Care : (Record no. 1461)
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fixed length control field | 03752nam a2200565 a 4500 |
001 - CONTROL NUMBER | |
control field | scn00310235 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20210413150550.0 |
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
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007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
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fixed length control field | 180404s2013||||nyu|||||s|||||||||||eng|| |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2012034078 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780071801966 (print) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0071801960 (print) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780071801973 (e-ISBN) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0071801979 (e-ISBN) |
035 ## - SYSTEM CONTROL NUMBER | |
System control number | (OCoLC)793223413 |
060 00 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
Classification number | 2013 A-835 |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | RA971.35 |
060 10 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
Classification number | W 80 |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 362.1068/4 |
Edition number | 23 |
245 04 - TITLE STATEMENT | |
Title | The Exchange Strategy for Managing Conflict in Health Care : |
Remainder of title | How to Defuse Emotions and Create Solutions When the Stakes Are High |
Medium | [electronic resource] / |
Statement of responsibility, etc. | Steven P. Dinkin, Barbara Filner, Lisa Maxwell. |
250 ## - EDITION STATEMENT | |
Edition statement | 1st edition. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc. | New York, N.Y. : |
Name of publisher, distributor, etc. | McGraw-Hill Education LLC., |
Date of publication, distribution, etc. | c2013. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 1 online resources (xvi, 185 pages) : |
Other physical details | illustrations, figures, tables. |
490 1# - SERIES STATEMENT | |
Series statement | McGraw-Hill's AccessMedicine |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references and indexes. |
505 0# - FORMATTED CONTENTS NOTE | |
Formatted contents note | Part One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert. |
520 3# - SUMMARY, ETC. | |
Summary, etc. | Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. |
530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
Additional physical form available note | Also issued in Online and PDF version. |
588 ## - SOURCE OF DESCRIPTION NOTE | |
Source of description note | Description based on cover image and table of contents, viewed on Apr. 04, 2018. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Conflict (Psychology). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Conflict management. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Health facilities |
General subdivision | Personnel management. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Health Facility Administration |
General subdivision | methods. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Negotiating |
General subdivision | methods. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Personnel Management. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Communication. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Conflict (Psychology) |
650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Communication. |
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Conflict (Psychology) |
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Health Facility Administration/methods. |
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Negotiating/methods. |
650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Personnel Management. |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Dinkin, Steven, |
Relator term | ed. |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Filner, Barbara, |
Relator term | ed. |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Maxwell, Lisa, |
Relator term | ed. |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
Relationship information | Online version: |
Title | The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High. |
Edition | First edition. |
Place, publisher, and date of publication | New York, N.Y. : McGraw-Hill Education LLC., |
Qualifying information | 2013. |
International Standard Book Number | 9780071801973. |
Record control number | (OCoLC)837732269 |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
Uniform title | McGraw-Hill's AccessMedicine. |
856 40 - ELECTRONIC LOCATION AND ACCESS | |
Uniform Resource Identifier | <a href="http://accessmedicine.mhmedical.com/book.aspx?bookid=2314">http://accessmedicine.mhmedical.com/book.aspx?bookid=2314</a> |
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