The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High
The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High [electronic resource] /
Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
- 1st edition.
- New York, N.Y. : McGraw-Hill Education LLC., c2013.
- 1 online resources (xvi, 185 pages) : illustrations, figures, tables.
- McGraw-Hill's AccessMedicine .
- McGraw-Hill's AccessMedicine. .
Includes bibliographical references and indexes.
Part One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert.
Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
9780071801966 (print) 0071801960 (print) 9780071801973 (e-ISBN) 0071801979 (e-ISBN)
2012034078
Conflict (Psychology).
Conflict management.
Health facilities --Personnel management.
Health Facility Administration --methods.
Negotiating --methods.
Personnel Management.
Communication.
Conflict (Psychology)
Communication.
Conflict (Psychology)
Health Facility Administration/methods.
Negotiating/methods.
Personnel Management.
RA971.35
362.1068/4
2013 A-835 W 80
Includes bibliographical references and indexes.
Part One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert.
Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
9780071801966 (print) 0071801960 (print) 9780071801973 (e-ISBN) 0071801979 (e-ISBN)
2012034078
Conflict (Psychology).
Conflict management.
Health facilities --Personnel management.
Health Facility Administration --methods.
Negotiating --methods.
Personnel Management.
Communication.
Conflict (Psychology)
Communication.
Conflict (Psychology)
Health Facility Administration/methods.
Negotiating/methods.
Personnel Management.
RA971.35
362.1068/4
2013 A-835 W 80