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Communication the Cleveland Clinic Way : How to Drive a Relationship-Centered Strategy for Superior Patient Experience [electronic resource] / Adrienne Boissy, Tim Gilligan.

Contributor(s): Material type: TextTextSeries: McGraw-Hill's AccessMedicinePublication details: New York, N.Y. : McGraw-Hill Education LLC., c2016.Edition: 1st editionDescription: 1 online resources (xxiii, 259 pages) : illustrations, figures, tablesISBN:
  • 9780071845342 (print)
  • 0071845348 (print)
  • 9780071845359 (e-ISBN)
  • 0071845356 (e-ISBN)
Other title:
  • Communication the Cleveland Clinic Way, How to Drive a Relationship-Centered Strategy for Superior Patient Experience, First edition
Subject(s): Additional physical formats: Online version: : Communication the Cleveland Clinic Way : How to Drive a Relationship-Centered Strategy for Superior Patient Experience. DDC classification:
  • 610.7306/9 23
LOC classification:
  • R727.3
NLM classification:
  • 2016 F-401
  • W 62
Online resources: Available additional physical forms:
  • Also issued in Online and PDF version.
Contents:
Chapter 1: "I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills Training -- Chapter 2: Leveraging Your Burning Platform -- Chapter 3: Keys to Launching a Successful Communication Skills Training Program -- Chapter 4: Birth of the R.E.D.E.™ Model -- Chapter 5: Making Communication Skills Resonate with Experienced Clinicians -- Chapter 6: Conversations That Haunt Clinicians -- Chapter 7: Individual Peer Coaching: What to Do About Dr. Jones? -- Chapter 8: Facilitating Staff Physicians Is Not the Same as Teaching Residents or Students … Or Is It? -- Chapter 9: Who Facilitates Whom?: Advanced Care Provider Training -- Chapter 10: Empathic Communication Through the Loop Lens: A Surgeon's Perspective -- Chapter 11: "Trust Me, I'm A Doctor!": Building, Supporting, and Maintaining Professionalism -- Chapter 12: The Awesome Power of Vulnerability.
Abstract: The proven strategy for driving patient satisfaction, physician engagement, and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic.
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Includes bibliographical references and indexes.

Chapter 1: "I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills Training -- Chapter 2: Leveraging Your Burning Platform -- Chapter 3: Keys to Launching a Successful Communication Skills Training Program -- Chapter 4: Birth of the R.E.D.E.™ Model -- Chapter 5: Making Communication Skills Resonate with Experienced Clinicians -- Chapter 6: Conversations That Haunt Clinicians -- Chapter 7: Individual Peer Coaching: What to Do About Dr. Jones? -- Chapter 8: Facilitating Staff Physicians Is Not the Same as Teaching Residents or Students … Or Is It? -- Chapter 9: Who Facilitates Whom?: Advanced Care Provider Training -- Chapter 10: Empathic Communication Through the Loop Lens: A Surgeon's Perspective -- Chapter 11: "Trust Me, I'm A Doctor!": Building, Supporting, and Maintaining Professionalism -- Chapter 12: The Awesome Power of Vulnerability.

The proven strategy for driving patient satisfaction, physician engagement, and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic.

Also issued in Online and PDF version.

Description based on cover image and table of contents, viewed on Apr. 04, 2018.

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