Communication the Cleveland Clinic Way : How to Drive a Relationship-Centered Strategy for Superior Patient Experience [electronic resource] / Adrienne Boissy, Tim Gilligan.
Material type: TextSeries: McGraw-Hill's AccessMedicinePublication details: New York, N.Y. : McGraw-Hill Education LLC., c2016.Edition: 1st editionDescription: 1 online resources (xxiii, 259 pages) : illustrations, figures, tablesISBN:- 9780071845342 (print)
- 0071845348 (print)
- 9780071845359 (e-ISBN)
- 0071845356 (e-ISBN)
- Communication the Cleveland Clinic Way, How to Drive a Relationship-Centered Strategy for Superior Patient Experience, First edition
- Physician-Patient Relations
- Health Communication
- Patient-Centered Care
- Organizational Culture
- Medical personnel and patient
- Patient-centered health care
- Interpersonal communication
- Physician and patient
- Medical ethics
- BUSINESS & ECONOMICS -- Business Communication -- General
- Health Communication
- Organizational Culture
- Patient-Centered Care
- Physician-Patient Relations
- 610.7306/9 23
- R727.3
- 2016 F-401
- W 62
- Also issued in Online and PDF version.
Includes bibliographical references and indexes.
Chapter 1: "I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills Training -- Chapter 2: Leveraging Your Burning Platform -- Chapter 3: Keys to Launching a Successful Communication Skills Training Program -- Chapter 4: Birth of the R.E.D.E.™ Model -- Chapter 5: Making Communication Skills Resonate with Experienced Clinicians -- Chapter 6: Conversations That Haunt Clinicians -- Chapter 7: Individual Peer Coaching: What to Do About Dr. Jones? -- Chapter 8: Facilitating Staff Physicians Is Not the Same as Teaching Residents or Students … Or Is It? -- Chapter 9: Who Facilitates Whom?: Advanced Care Provider Training -- Chapter 10: Empathic Communication Through the Loop Lens: A Surgeon's Perspective -- Chapter 11: "Trust Me, I'm A Doctor!": Building, Supporting, and Maintaining Professionalism -- Chapter 12: The Awesome Power of Vulnerability.
The proven strategy for driving patient satisfaction, physician engagement, and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic.
Also issued in Online and PDF version.
Description based on cover image and table of contents, viewed on Apr. 04, 2018.
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