000			01887nam a2200361 a 4500
999			_c945 _d945
001			24215
003			MACHS
005			20210413150529.0
008			090108s2009 caua b 001 0 eng
010			_a2008055670
020			_a9780470192412
020			_a0470192410
035			_a(OCoLC)236325893
035			_a(OCoLC)236325893 _z(OCoLC)276224138
040			_aDLC _cDLC _dBTCTA _dBAKER _dYDXCP _dC#P _dBWX _dCDX _dVP@ _dGBVCP _dUKM _dNLGGC _dUAB
049			_aVXNA
050	0	4	_aHD58.9 _b.I467 2009
245	0	4	_aThe improvement guide _ba practical approach to enhancing organizational performance _cGerald J. Langley ... [et al.].
250			_a2nd ed.
260			_aSan Francisco _bJossey-Bass _cc2009.
300			_axxi, 490 p. _bill. _c25 cm.
504			_aIncludes bibliographical references (p. 465-477) and index.
505	0		_aChanges that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability.
650		0	_aOrganizational effectiveness.
650		0	_aOrganizational change.
650		0	_aQuality control.
700	1		_aLangley, Gerald J. _d1950-
856	4	1	_uhttp://www.loc.gov/catdir/enhancements/fy1009/2008055670-t.html _zTable of contents only
856	4	2	_uhttp://www.loc.gov/catdir/enhancements/fy1009/2008055670-d.html _zPublisher description
856	4	2	_uhttp://www.loc.gov/catdir/enhancements/fy1009/2008055670-b.html _zContributor biographical information
942			_2lcc _cBK