000			03401nam a2200541 a 4500
001			scn00310248
005			20210413150550.0
006			m|||||||||||||||||
007			cr||n||||||||n
008			180404s2011||||nyu|||||s|||||||||||eng||
020			_a9780071773546 (print)
020			_a0071773541 (print)
020			_a9780071773904 (e-ISBN)
020			_a0071773908 (e-ISBN)
035			_a(OCoLC)699759095
050		4	_aR728.2
060	0	0	_a2011 H-658
060	1	0	_aWX 28 AC2
082	0	4	_a610/.6 _223
100	1		_aMichelli, Joseph A, _d1960-, _eath.
245	1	0	_aPrescription for Excellence : _bLeadership Lessons for Creating a World Class Customer Experience from UCLA Health System _h[electronic resource] / _cJoseph A. Michelli.
250			_a1st edition.
260			_aNew York, N.Y. : _bMcGraw-Hill Education LLC., _cc2011.
300			_a1 online resources (xiii, 304 pages) : _billustrations, figures, tables.
490	1		_aMcGraw-Hill's AccessMedicine
504			_aIncludes bibliographical references and indexes.
505	0		_aChapter 1: The UCLA Health System Experience: What Everyone Can Learn from Greatness in Healthcare -- PRINCIPLE 1: COMMIT TO CARE -- Chapter 2: Care Takes Vision, Clarity, and Consistency -- Chapter 3: Never Enough Care -- PRINCIPLE 2: LEAVE NO ROOM FOR ERROR -- Chapter 4: Setting the Foundation: Safety Is a Matter of Culture -- Chapter 5: Safety—Science, Selection, and Challenge -- PRINCIPLE 3: MAKE THE BEST BETTER -- Chapter 6: Delivering Exceptional Outcomes Here and Now -- Chapter 7: Quality for Less and for All -- PRINCIPLE 4: CREATE THE FUTURE -- Chapter 8: High-Value Innovation—Leveraging the Risk of Excellence -- Chapter 9: Transformative Evolution -- PRINCIPLE 5: SERVICE SERVES US -- Chapter 10: Service Experience—More than Just Pretty Words -- Chapter 11: Sustainable Success through Service without Bounds -- Conclusion: Your Follow-up Care Plan -- Appendix A -- Appendix B -- Appendix C -- Sources.
520	3		_a Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
530			_aAlso issued in Online and PDF version.
588			_aDescription based on cover image and table of contents, viewed on Apr. 04, 2018.
650		7	_aPOLITICAL SCIENCE _xPublic Affairs & Administration. _2bisacsh.
650		0	_aManagement.
650		0	_aSuccess.
650		0	_aLeadership.
650		0	_aMedical care.
650		0	_aSuccess in business.
650		0	_aTotal quality management.
650		0	_aHospitals, University _xorganization & administration.
650		0	_aQuality of Health Care _xorganization & administration.
650		0	_aOrganizational Innovation.
650	1	2	_aCalifornia.
650	2	2	_aHospitals, University/organization & administration.
650	2	2	_aOrganizational Innovation.
650	2	2	_aQuality of Health Care/organization & administration.
776	0	8	_iOnline version: _tPrescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System. _bFirst edition. _dNew York, N.Y. : McGraw-Hill Education LLC., _c2011. _z9780071773904. _w(OCoLC)759509934
830		0	_aMcGraw-Hill's AccessMedicine.
856	4	0	_uhttp://accessmedicine.mhmedical.com/book.aspx?bookid=2322
999			_c1474 _d1474