000			03752nam a2200565 a 4500
001			scn00310235
005			20210413150550.0
006			m|||||||||||||||||
007			cr||n||||||||n
008			180404s2013||||nyu|||||s|||||||||||eng||
010			_a2012034078
020			_a9780071801966 (print)
020			_a0071801960 (print)
020			_a9780071801973 (e-ISBN)
020			_a0071801979 (e-ISBN)
035			_a(OCoLC)793223413
060	0	0	_a2013 A-835
050		4	_aRA971.35
060	1	0	_aW 80
082	0	4	_a362.1068/4 _223
245	0	4	_aThe Exchange Strategy for Managing Conflict in Health Care : _bHow to Defuse Emotions and Create Solutions When the Stakes Are High _h[electronic resource] / _cSteven P. Dinkin, Barbara Filner, Lisa Maxwell.
250			_a1st edition.
260			_aNew York, N.Y. : _bMcGraw-Hill Education LLC., _cc2013.
300			_a1 online resources (xvi, 185 pages) : _billustrations, figures, tables.
490	1		_aMcGraw-Hill's AccessMedicine
504			_aIncludes bibliographical references and indexes.
505	0		_aPart One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert.
520	3		_aOffers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
530			_aAlso issued in Online and PDF version.
588			_aDescription based on cover image and table of contents, viewed on Apr. 04, 2018.
650		0	_aConflict (Psychology).
650		0	_aConflict management.
650		0	_aHealth facilities _xPersonnel management.
650		0	_aHealth Facility Administration _xmethods.
650		0	_aNegotiating _xmethods.
650		0	_aPersonnel Management.
650		0	_aCommunication.
650		0	_aConflict (Psychology)
650	1	2	_aCommunication.
650	2	2	_aConflict (Psychology)
650	2	2	_aHealth Facility Administration/methods.
650	2	2	_aNegotiating/methods.
650	2	2	_aPersonnel Management.
700	1		_aDinkin, Steven, _eed.
700	1		_aFilner, Barbara, _eed.
700	1		_aMaxwell, Lisa, _eed.
776	0	8	_iOnline version: _tThe Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High. _bFirst edition. _dNew York, N.Y. : McGraw-Hill Education LLC., _c2013. _z9780071801973. _w(OCoLC)837732269
830		0	_aMcGraw-Hill's AccessMedicine.
856	4	0	_uhttp://accessmedicine.mhmedical.com/book.aspx?bookid=2314
999			_c1461 _d1461