000			01486cam a22004454a 4500
999			_c1116 _d1116
001			10769
003			MACHS
005			20210413150537.0
008			040427s2004 ilua b 000 0 eng
010			_a2004049129
016	7		_a101238894 _2DNLM
020			_a1567932282 (alk. paper)
020			_a9781567932287 (alk. paper)
035			_a(OCoLC)55105413
040			_aDLC _cDLC _dVET _dNLM _dBAKER _dBTCTA _dYDXCP _dVYD
042			_apcc
049			_aGFH
050	0	0	_aR727.3 _b.M385 2004
060	0	0	_a2005 A-922
060	1	0	_aW 85 _bM469L 2004
082	0	0	_a362.11/068/8 _222
099			_aW _a85 _aM469L _a2004
100	1		_aMayer, Thom A.
245	1	0	_aLeadership for great customer service _bsatisfied patients, satisfied employees _cThom A. Mayer, Robert J. Cates.
260			_aChicago, IL _bHealth Administration Press _c2004.
300			_axxi, 120 p. _bill. _c23 cm.
490	1		_aACHE management series
504			_aIncludes bibliographical references (p. 115-117).
650		0	_aPatient satisfaction.
650		0	_aMedical personnel and patient.
650		0	_aMedical care _xQuality control.
650	1	2	_aPatient Satisfaction.
650	2	2	_aHealth Services Administration.
650	2	2	_aLeadership.
650	2	2	_aProfessional-Patient Relations.
700	1		_aCates, Robert J.
830		0	_aManagement series (Ann Arbor, Mich.)
852			_d2010-02-23
942			_2lcc _cBK