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	1.	Crossing the quality chasm a new health system for the 21st century Committee on Quality Health Care in America, Institute of Medicine. by Institute of Medicine (U.S.). Committee on Quality of Health Care in America Material type: Text; Format: print available online ; Literary form: Not fiction Publication details: Washington, D.C. National Academy Press c2001 Online access: Click here to access online Availability: Items available for reference: Main library Nursing Buliding: Not For Loan (1)Call number: RA395.A3 I5557 2001. Add to cart (remove)
	2.	Lean Six Sigma for Hospitals : Improving Patient Safety, Patient Flow and the Bottom Line, 2e [electronic resource] / Jay Arthur. by Arthur, Jay, 1951- [author.] Series: McGraw-Hill's AccessMedicine Edition: 2nd edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2016 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	3.	Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way [electronic resource] / James Merlino. by Merlino, James [ath.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2015 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	4.	The Cleveland Clinic Way : Lessons in Excellence from One of the World's Leading Health Care Organizations [electronic resource] / Toby Cosgrove. by Cosgrove, Toby, 1940- [ath.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2014 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	5.	Prescription for Excellence : Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System [electronic resource] / Joseph A. Michelli. by Michelli, Joseph A, 1960- [ath.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2011 Online access: Click here to access online Availability: No items available. Add to cart (remove)

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