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1.
Lean Six Sigma for Hospitals : Improving Patient Safety, Patient Flow and the Bottom Line, 2e [electronic resource] / Jay Arthur. by Series: McGraw-Hill's AccessMedicine
Edition: 2nd edition.
Material type: Text Text; Format: electronic available online remote
Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2016
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2.
Prescription for Excellence : Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System [electronic resource] / Joseph A. Michelli. by Series: McGraw-Hill's AccessMedicine
Edition: 1st edition.
Material type: Text Text; Format: electronic available online remote
Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2011
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