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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston ; London : Irwin/McGraw-Hill, 2003 Availability: Items available for reference: Main library Nursing Buliding: Not For Loan (1)Call number: HD9980.5 .Z45 2003. Add to cart (remove)
	2.	Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way [electronic resource] / James Merlino. by Merlino, James [ath.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2015 Online access: Click here to access online Availability: No items available. Add to cart (remove)

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