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	1.	Introduction to Marketing Concepts [electronic resource]. by Drummond, Graeme Ensor, John Material type: Text; Format: electronic available online Language: English Publication details: Hoboken : Taylor and Francis, 2005 Availability: Items available for reference: Main library Nursing Buliding: Not For Loan (1)Call number: HF5415 .D78 2005. Add to cart (remove)
	2.	Managing difficult people : a survival guide for handling any employee / Marilyn Pincus ; with contributions from Bob Adams [and others]. by Pincus, Marilyn Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Avon, Mass : Adams Media, �2004 Online access: UF: Off-campus access limited to current UF students & employees Availability: Items available for reference: Main library Nursing Buliding: Not For Loan (1)Call number: HF5549.5.E42 P56 2004. Add to cart (remove)
	3.	Communication the Cleveland Clinic Way : How to Drive a Relationship-Centered Strategy for Superior Patient Experience [electronic resource] / Adrienne Boissy, Tim Gilligan. by Boissy, Adrienne [ed.] Gilligan, Timothy [ed.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2016 Other title: Communication the Cleveland Clinic Way, How to Drive a Relationship-Centered Strategy for Superior Patient Experience, First edition Online access: Click here to access online Availability: No items available. Add to cart (remove)
	4.	Innovation the Cleveland Clinic Way : Powering Transformation by Putting Ideas to Work [electronic resource] / Thomas J. Graham. by Graham, Thomas J [ath.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2016 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	5.	It's About Patient Care : Transforming Healthcare Information Technology the Cleveland Clinic Way [electronic resource] / C. Martin Harris, Gene Lazuta. by Lazuta, Gene [ath.] Harris, C. Martin [ath.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2017 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	6.	Management Lessons from Mayo Clinic : Inside One of the World's Most Admired Service Organizations [electronic resource] / Leonard L. Berry, Kent D. Seltman. by Seltman, Kent D [ath.] Berry, Leonard L, 1942- [ath.] Series: McGraw-Hill's AccessMedicine Edition: 1st edition. Material type: Text; Format: electronic available online Publication details: New York, N.Y. : McGraw-Hill Education LLC., c2017 Online access: Click here to access online Availability: No items available. Add to cart (remove)

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