Management Lessons from Mayo Clinic : Inside One of the World's Most Admired Service Organizations [electronic resource] / Leonard L. Berry, Kent D. Seltman.

By:

Seltman, Kent D [ath.]

Contributor(s):

Berry, Leonard L, 1942- [ath.]

Material type: Text

TextSeries: McGraw-Hill's AccessMedicinePublication details: New York, N.Y. : McGraw-Hill Education LLC., c2017.Edition: 1st editionDescription: 1 online resources (xi, 276 pages) : illustrations, figures, tablesISBN:

9781260011838 (print)
1260011836 (print)
9780071590747 (e-ISBN)
0071590749 (e-ISBN)

Subject(s):

Additional physical formats: Online version: : Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations. DDC classification:

362.11068 23

LOC classification:

RA982.M6

NLM classification:

WX 28 AM6

Online resources:

Click here to access online

Available additional physical forms:

Also issued in Online and PDF version.

Contents:

CHAPTER 1: THE 100-YEAR BRAND -- CHAPTER 2: PRESERVING A PATIENT-FIRST LEGACY -- CHAPTER 3: PRACTICING TEAM MEDICINE -- CHAPTER 4: PRACTICING DESTINATION MEDICINE -- CHAPTER 5: PARTNERING FOR LEADERSHIP -- CHAPTER 6: HIRING FOR VALUES—AND TALENT -- CHAPTER 7: ORCHESTRATING THE CLUES OF QUALITY -- CHAPTER 8: CREATING, EXTENDING, AND PROTECTING THE BRAND -- CHAPTER 9: INVESTING IN TOMORROW'S ORGANIZATION -- CHAPTER 10: REALIZING HUMAN POTENTIAL.

Abstract: "The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to business leaders in any service organization. Management Lessons from Mayo Clinic provides a close examination of the operating principles guiding every management decision at this legendary institution. The authors explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge. Each chapter concludes with a section titled "Lessons for Managers." You'll learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service".

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Includes bibliographical references and indexes.

"The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to business leaders in any service organization. Management Lessons from Mayo Clinic provides a close examination of the operating principles guiding every management decision at this legendary institution. The authors explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge. Each chapter concludes with a section titled "Lessons for Managers." You'll learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service".

Also issued in Online and PDF version.

Description based on cover image and table of contents, viewed on Apr. 04, 2018.

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