TY  - BOOK
AU  - Langley,Gerald J.
TI  - The improvement guide : a practical approach to enhancing organizational performance 
SN  - 9780470192412
AV  - HD58.9 .I467 2009
PY  - 2009///
CY  - San Francisco 
PB  - Jossey-Bass
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Quality control
N1  - Includes bibliographical references (p. 465-477) and index; Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability
UR  - http://www.loc.gov/catdir/enhancements/fy1009/2008055670-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy1009/2008055670-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1009/2008055670-b.html
ER  -