TY  - BOOK
AU  - Michelli,Joseph A
TI  - Prescription for Excellence : : Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System 
T2  - McGraw-Hill's AccessMedicine
SN  - 9780071773546 (print)
AV  - R728.2 
U1  - 610/.6 23
PY  - 2011///
CY  - New York, N.Y. : 
PB  - McGraw-Hill Education LLC., 
KW  - POLITICAL SCIENCE
KW  - Public Affairs & Administration
KW  - bisacsh
KW  - Management
KW  - Success
KW  - Leadership
KW  - Medical care
KW  - Success in business
KW  - Total quality management
KW  - Hospitals, University
KW  - organization & administration
KW  - Quality of Health Care
KW  - Organizational Innovation
KW  - California
KW  - Hospitals, University/organization & administration
KW  - Quality of Health Care/organization & administration
N1  - Includes bibliographical references and indexes; Chapter 1: The UCLA Health System Experience: What Everyone Can Learn from Greatness in Healthcare -- PRINCIPLE 1: COMMIT TO CARE -- Chapter 2: Care Takes Vision, Clarity, and Consistency -- Chapter 3: Never Enough Care -- PRINCIPLE 2: LEAVE NO ROOM FOR ERROR -- Chapter 4: Setting the Foundation: Safety Is a Matter of Culture -- Chapter 5: Safety—Science, Selection, and Challenge -- PRINCIPLE 3: MAKE THE BEST BETTER -- Chapter 6: Delivering Exceptional Outcomes Here and Now -- Chapter 7: Quality for Less and for All -- PRINCIPLE 4: CREATE THE FUTURE -- Chapter 8: High-Value Innovation—Leveraging the Risk of Excellence -- Chapter 9: Transformative Evolution -- PRINCIPLE 5: SERVICE SERVES US -- Chapter 10: Service Experience—More than Just Pretty Words -- Chapter 11: Sustainable Success through Service without Bounds -- Conclusion: Your Follow-up Care Plan -- Appendix A -- Appendix B -- Appendix C -- Sources; Also issued in Online and PDF version
N2  -  Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
UR  - http://accessmedicine.mhmedical.com/book.aspx?bookid=2322
ER  -