TY  - BOOK
AU  - Dinkin,Steven
AU  - Filner,Barbara
AU  - Maxwell,Lisa
TI  - The Exchange Strategy for Managing Conflict in Health Care : : How to Defuse Emotions and Create Solutions When the Stakes Are High 
T2  - McGraw-Hill's AccessMedicine
SN  - 9780071801966 (print)
AV  - RA971.35 
U1  - 362.1068/4 23
PY  - 2013///
CY  - New York, N.Y. : 
PB  - McGraw-Hill Education LLC., 
KW  - Conflict (Psychology)
KW  - Conflict management
KW  - Health facilities
KW  - Personnel management
KW  - Health Facility Administration
KW  - methods
KW  - Negotiating
KW  - Personnel Management
KW  - Communication
KW  - Health Facility Administration/methods
KW  - Negotiating/methods
N1  - Includes bibliographical references and indexes; Part One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert; Also issued in Online and PDF version
N2  - Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small
UR  - http://accessmedicine.mhmedical.com/book.aspx?bookid=2314
ER  -