TY  - BOOK
AU  - Mayer,Thom A.
AU  - Cates,Robert J.
TI  - Leadership for great customer service : satisfied patients, satisfied employees 
T2  - ACHE management series
SN  - 1567932282 (alk. paper)
AV  - R727.3 .M385 2004
U1  - 362.11/068/8 22
PY  - 2004///
CY  - Chicago, IL 
PB  - Health Administration Press
KW  - Patient satisfaction
KW  - Medical personnel and patient
KW  - Medical care
KW  - Quality control
KW  - Patient Satisfaction
KW  - Health Services Administration
KW  - Leadership
KW  - Professional-Patient Relations
N1  - Includes bibliographical references (p. 115-117)
ER  -