TY - BOOK AU - Horak,Bernard J TI - Strategic planning in healthcare: building a quality-based plan step by step SN - 0527763144 (alk. paper) AV - RA971 .H577 1997 U1 - 362.1/068 21 PY - 1997/// CY - New York PB - Quality Resources KW - Health services administration KW - Strategic planning KW - Total quality management KW - Medical care KW - Quality control N1 - Includes bibliographical references (p. 193-202) and index ER -