Prescription for Excellence : (Record no. 1474)
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| 000 -LEADER | |
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| fixed length control field | 03401nam a2200541 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | scn00310248 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210413150550.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m||||||||||||||||| |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr||n||||||||n |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180404s2011||||nyu|||||s|||||||||||eng|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071773546 (print) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071773541 (print) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071773904 (e-ISBN) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071773908 (e-ISBN) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)699759095 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | R728.2 |
| 060 00 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 2011 H-658 |
| 060 10 - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | WX 28 AC2 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 610/.6 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Michelli, Joseph A, |
| Dates associated with a name | 1960-, |
| Relator term | ath. |
| 245 10 - TITLE STATEMENT | |
| Title | Prescription for Excellence : |
| Remainder of title | Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System |
| Medium | [electronic resource] / |
| Statement of responsibility, etc. | Joseph A. Michelli. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York, N.Y. : |
| Name of publisher, distributor, etc. | McGraw-Hill Education LLC., |
| Date of publication, distribution, etc. | c2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resources (xiii, 304 pages) : |
| Other physical details | illustrations, figures, tables. |
| 490 1# - SERIES STATEMENT | |
| Series statement | McGraw-Hill's AccessMedicine |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and indexes. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1: The UCLA Health System Experience: What Everyone Can Learn from Greatness in Healthcare -- PRINCIPLE 1: COMMIT TO CARE -- Chapter 2: Care Takes Vision, Clarity, and Consistency -- Chapter 3: Never Enough Care -- PRINCIPLE 2: LEAVE NO ROOM FOR ERROR -- Chapter 4: Setting the Foundation: Safety Is a Matter of Culture -- Chapter 5: Safety—Science, Selection, and Challenge -- PRINCIPLE 3: MAKE THE BEST BETTER -- Chapter 6: Delivering Exceptional Outcomes Here and Now -- Chapter 7: Quality for Less and for All -- PRINCIPLE 4: CREATE THE FUTURE -- Chapter 8: High-Value Innovation—Leveraging the Risk of Excellence -- Chapter 9: Transformative Evolution -- PRINCIPLE 5: SERVICE SERVES US -- Chapter 10: Service Experience—More than Just Pretty Words -- Chapter 11: Sustainable Success through Service without Bounds -- Conclusion: Your Follow-up Care Plan -- Appendix A -- Appendix B -- Appendix C -- Sources. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Also issued in Online and PDF version. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on cover image and table of contents, viewed on Apr. 04, 2018. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | POLITICAL SCIENCE |
| General subdivision | Public Affairs & Administration. |
| Source of heading or term | bisacsh. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Success. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Leadership. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Medical care. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Success in business. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Total quality management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitals, University |
| General subdivision | organization & administration. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Quality of Health Care |
| General subdivision | organization & administration. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Organizational Innovation. |
| 650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | California. |
| 650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitals, University/organization & administration. |
| 650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Organizational Innovation. |
| 650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Quality of Health Care/organization & administration. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Online version: |
| Title | Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System. |
| Edition | First edition. |
| Place, publisher, and date of publication | New York, N.Y. : McGraw-Hill Education LLC., |
| Qualifying information | 2011. |
| International Standard Book Number | 9780071773904. |
| Record control number | (OCoLC)759509934 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | McGraw-Hill's AccessMedicine. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://accessmedicine.mhmedical.com/book.aspx?bookid=2322">http://accessmedicine.mhmedical.com/book.aspx?bookid=2322</a> |
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