High Performance Healthcare : Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
Gittell, Jody Hoffer,
High Performance Healthcare : Using the Power of Relationships to Achieve Quality, Efficiency and Resilience [electronic resource] / Jody Hoffer Gittell. - 1st edition. - New York, N.Y. : McGraw-Hill Education LLC., c2009. - 1 online resources (xv, 335 pages) : illustrations, figures, tables. - McGraw-Hill's AccessMedicine . - McGraw-Hill's AccessMedicine. .
Includes bibliographical references and indexes.
Part I: Transforming Healthcare -- Chapter 1: The Challenges We Face -- Chapter 2: What Is Relational Coordination? -- Chapter 3: How Relational Coordination Drives Quality and Efficiency Performance -- Part II: Building a High Performance Work System -- Chapter 4: A Different Kind of High Performance Work System -- Chapter 5: Select for Teamwork -- Chapter 6: Measure Team Performance -- Chapter 7: Reward Team Performance -- Chapter 8: Resolve Conflicts Proactively -- Chapter 9: Invest in Frontline Leadership -- Chapter 10: Design Jobs for Focus -- Chapter 11: Make Job Boundaries Flexible -- Chapter 12: Create Boundary Spanners -- Chapter 13: Connect through Pathways -- Chapter 14: Broaden Participation in Patient Rounds -- Chapter 15: Develop Shared Information Systems -- Chapter 16: Partner with Your Suppliers -- Chapter 17: Combine Work Practices to Build a High Performance Work System -- Part III: Getting from Here to There -- Chapter 18: Respond to Pressure with Resilience -- Chapter 19: Transform Your Organization in a Systemic and Sustainable Way -- Chapter 20: Make Unions Your Partners, Not Your Adversaries -- Chapter 21: Support Change at the Industry Level.
This book helps you know how to apply the latest business innovations to the healthcare industry. In order to improve services, maximize efficiency, and compete effectively, the health care industry must use the communication and relationship-building strategies that have transformed successful companies in every industry. An award winning professor of management and director of the MBA program at Brandeis University, Jody Hoffer Gittell's "Managing High Performance Healthcare" taps 10 years of research in the field, delivering a program that helps healthcare professionals tackle obstacles, boost performance, and support high performance at both a provider and industry level.
9780071621762 (print) 0071621768 (print) 9780071621816 (e-ISBN) 0071621814 (e-ISBN)
2009002447
Interprofessional Relations.
Patient Care Team --organization & administration.
Efficiency, Organizational.
Health Facility Administration.
Personnel Management.
Quality Assurance, Health Care.
Health care teams.
Health facilities --Personnel management.
Medical cooperation.
Efficiency, Organizational.
Health Facility Administration.
Interprofessional Relations.
Patient Care Team/organization & administration.
Personnel Management.
Quality Assurance, Health Care.
R729.5.H4
362.1068
2009 I-843 W 84.8
High Performance Healthcare : Using the Power of Relationships to Achieve Quality, Efficiency and Resilience [electronic resource] / Jody Hoffer Gittell. - 1st edition. - New York, N.Y. : McGraw-Hill Education LLC., c2009. - 1 online resources (xv, 335 pages) : illustrations, figures, tables. - McGraw-Hill's AccessMedicine . - McGraw-Hill's AccessMedicine. .
Includes bibliographical references and indexes.
Part I: Transforming Healthcare -- Chapter 1: The Challenges We Face -- Chapter 2: What Is Relational Coordination? -- Chapter 3: How Relational Coordination Drives Quality and Efficiency Performance -- Part II: Building a High Performance Work System -- Chapter 4: A Different Kind of High Performance Work System -- Chapter 5: Select for Teamwork -- Chapter 6: Measure Team Performance -- Chapter 7: Reward Team Performance -- Chapter 8: Resolve Conflicts Proactively -- Chapter 9: Invest in Frontline Leadership -- Chapter 10: Design Jobs for Focus -- Chapter 11: Make Job Boundaries Flexible -- Chapter 12: Create Boundary Spanners -- Chapter 13: Connect through Pathways -- Chapter 14: Broaden Participation in Patient Rounds -- Chapter 15: Develop Shared Information Systems -- Chapter 16: Partner with Your Suppliers -- Chapter 17: Combine Work Practices to Build a High Performance Work System -- Part III: Getting from Here to There -- Chapter 18: Respond to Pressure with Resilience -- Chapter 19: Transform Your Organization in a Systemic and Sustainable Way -- Chapter 20: Make Unions Your Partners, Not Your Adversaries -- Chapter 21: Support Change at the Industry Level.
This book helps you know how to apply the latest business innovations to the healthcare industry. In order to improve services, maximize efficiency, and compete effectively, the health care industry must use the communication and relationship-building strategies that have transformed successful companies in every industry. An award winning professor of management and director of the MBA program at Brandeis University, Jody Hoffer Gittell's "Managing High Performance Healthcare" taps 10 years of research in the field, delivering a program that helps healthcare professionals tackle obstacles, boost performance, and support high performance at both a provider and industry level.
9780071621762 (print) 0071621768 (print) 9780071621816 (e-ISBN) 0071621814 (e-ISBN)
2009002447
Interprofessional Relations.
Patient Care Team --organization & administration.
Efficiency, Organizational.
Health Facility Administration.
Personnel Management.
Quality Assurance, Health Care.
Health care teams.
Health facilities --Personnel management.
Medical cooperation.
Efficiency, Organizational.
Health Facility Administration.
Interprofessional Relations.
Patient Care Team/organization & administration.
Personnel Management.
Quality Assurance, Health Care.
R729.5.H4
362.1068
2009 I-843 W 84.8